What is this store's return and exchange policy?
We accept returns or exchanges for damaged items or if you receive the wrong item by mistake. Custom merchandise dispatched correctly has no return or exchange, it is final sale. Please, contact us for issues within 3 days of receiving your package and returns within 14 days. Please, check sizing chart before ordering for best fit. If for some reason doesn’t fit we exchange for a different size. Please note, any product which has intimate/health usage (shape-wear, exfoliators) are not covered due to hygiene concerns.
We will approve the return or exchange as long as item is unworn, undamaged, tags remain in place and the item is in its original plastic/package or cover that came in. If item is rejected, it will be shipped back to you at your expense. Return shipping will be paid by buyer. Shipping expenses for defective item and returned merchandised will be refunded to the buyer as a store credit. Any import duties or taxes are charge when the parcel reaches the destination country, and these charges must be paid by the recipient. We have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges please contact your local customs office.
REFUNDS & EXCHANGES
No refunds/returns on sale & personalized items. Refunds will be processed approximately 7 days after we receive your return. Refunds to your original payment method type will require a processing/restocking fee of 5%. This amount will be deducted from the refund sent back to you.
Please contact us within 3 days for any issue or exchange. For return, you have until 14 days of purchased.
In Contact Form, please provide this information:
- Number of Invoice and name of item.
- Short Description.
- Your Name and Last Name.
- Telephone number or email address that we can contact you.
We will process the approval approximately in 3 to 5 labor days. Then we send you by email or phone you provided to us the return shipping address and the next steps.